Shipping & Payment Info

Shipping and Payment Policy for 4crew

Last Updated: 01/04/2026

At 4crew, we want to ensure your shopping experience is as smooth and transparent as possible. Below you will find all the details regarding how we process, ship, and accept payment for your orders.

1. Order Processing and Delivery Times

We work diligently to get your gear to you as quickly as possible.

• Order Processing: All orders are processed within 1-7 days business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Delivery Estimates: Delivery times depend on your location and the shipping method selected at checkout. Please note that delivery times are estimates and not guarantees.

2. Shipping Options, Zones, and Costs

We offer several shipping options to accommodate our customers.

• Cruise Shipping: Standard shipping option is available for crew members.
• Shipping Costs: Free on cruises

3. Returns, Exchanges, Damages, and Lost Packages

We stand behind the quality of our products, but if something isn't right, we are here to help.

• Returns and Exchanges: We accept returns up to 14 days after delivery, provided the item is unused, in its original condition, and with all tags attached. To initiate a return or exchange, please reach out to our support team. The costs for transportation are supported by the customer.
• Damages: If your order arrives damaged in any way, please contact us within 48 hours of delivery with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.
• Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly. We are not responsible for lost or stolen packages once they are marked as delivered, but we will do our best to assist you in the claim process.

4. Payment Options

We offer a variety of secure payment methods to make checkout easy. We currently accept:

• Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• Digital Wallets (Apple Pay, Google Pay)
• Cash

5. Payment Requirements and Instructions

• Currency: All prices in our store are listed and charged in USD. If you are purchasing from another country, your bank may apply a conversion rate.
• Security: Your payment information is processed securely. We do not store your credit card details, nor do we have access to your full credit card information.
• Billing Information: Please ensure your billing address matches the address associated with your payment method to avoid delays or cancellations due to fraud prevention checks.

6. Contact Information

If you have any further questions about our shipping rates, delivery times, or payment methods, please don't hesitate to reach out:

• Business Name: 4crew
• Email: info@4crew.com
• Phone: +1 (610) 955-3311