Thank you for shopping with Canaveral Holdings, Inc., dba 4 Crew. We value your satisfaction and want to ensure a smooth return and refund process. Please read our policy carefully.
1. Returns
You have 14 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase is required for all returns.
Some items, such as perishable goods, personalized products, and clearance items, are non-returnable.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5-7 business days.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
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